Position: Customer Support Officer
Location: Europe
Job Type: Remote
Company Overview: Our client is a leading player in the i-Gaming industry, known for their innovative approach to online gaming and commitment to providing exceptional player experiences. They offer a dynamic and collaborative work environment, focusing on growth, creativity, and delivering high-quality services to their users worldwide.
About the Role: The Customer Support Officer will be the first point of contact for players, ensuring a seamless gaming experience by addressing inquiries, troubleshooting issues, and providing exceptional support. The ideal candidate is enthusiastic, empathetic, and possesses excellent problem-solving skills, with a passion for delivering top-tier customer service.
Duties and Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, or phone.
- Resolve technical issues and assist players with account-related queries.
- Provide detailed information about games, promotions, and company policies.
- Handle and escalate complaints appropriately to ensure customer satisfaction.
- Collaborate with internal teams to resolve complex issues and improve processes.
- Maintain accurate records of customer interactions and feedback.
- Stay up-to-date with industry trends and the company’s gaming portfolio.
Qualifications / Requirements:
- Previous experience in customer support, preferably within the i-Gaming industry.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving skills and the ability to handle challenging situations with empathy.
- Proficiency with customer support software and tools.
- Ability to work flexible shifts, including weekends and holidays.
- A genuine interest in the i-Gaming industry and its products.
- Detail-oriented with strong organizational skills.
What our client is offering:
- Competitive salary and performance-based bonuses.
- Opportunities for growth and career advancement within the company.
- Comprehensive training and ongoing professional development.
- A dynamic and inclusive work environment.
- Flexible working arrangements to support work-life balance. Fully Remote work.
Please kindly note: Whilst we endeavor to respond to all candidate applications, due to the very high response rate, we may only be able to reply to candidates who meet the required criteria and are a strong match for the position. Thank you.
