Position: Senior Client Manager

Location: Cyprus (preferred), or Malta or UK / Relocation package can be offered to Cyprus

Job Type: Full-Time - Hybrid (2 or 3 days from home)

We are looking for a highly skilled and experienced Senior Client Manager  to join our esteemed client’s team. 

Our Client

Our client is an iGaming Marketing consultancy & digital publisher and their portfolio of clients are established and influential players in the iGaming affiliate industry. Their work sees to effect positive change, deliver results and raise standards for their partners and clients, which includes leading operators and game studios in the real money and social gaming industries.

Role Overview

Working remotely, the Senior Client Manager will play a central role in the growth of the agency’s business.

Reporting directly to the Client Management Lead, the Senior Client Manager will work closely with the Client Services division to cement a seamless experience for the agency’s clients and drive forward a productive culture that supports the team to grow revenues for the division. 

The Senior Client Manager will have an in-depth understanding and proven track record within the iGaming industry and bring with them excellent qualities of organisation and success management. We are looking for a dynamic, energetic and experienced individual with proven experience in account management, who is ready to further level up one of the most progressive companies in gaming. 

The role will involve occasional travel to relevant iGaming industry events and team/client/ partner meetings in the UK and mainland Europe.

The role will require/ allow for flexible working hours with allocated clients residing around the world.

Key responsibilities

Onboarding of new clients

Establish ongoing reporting and review initiatives with new and existing clients

Working with the Client Management Lead to cement a seamless experience for clients and a productive culture that supports the Client Services team

Actively contribute to ‘ideas generation’ with a view to enhancing and developing a best in class digital offering 

Be the main point of contact for a range of iGaming operator clients

Managing clients and their needs

Coordinate with the team to make sure KPI’s are defined by the client 

Helping and guiding the team on day to day tasks

Reporting to Client Management Lead

Weekly and monthly reporting for clients 

Requirements

A minimum of 5 years’ experience in Affiliate/Account Management within global enterprises with a thorough understanding of the iGaming industry

Experience in working closely with C-Level Executives & business owners, with a broad knowledge of all technical, compliance, legal and commercial aspects of affiliate marketing in the iGaming space

Ability to build internal and external relationships to gain and share information such as industry trends, technical performance marketing insights

Creative problem solver ability to manage stressful situations whilst juggling multiple challenges.

First class & demonstrable organizational skills 

A proven track record in creating customer success

Fluent in English you may be require to support other markets, so a second language would be an added advantage.

Agency Experience or experience managing clients is ideal

Benefits

20 days per year plus statutory holidays & 5 mental health days off throughout the year

Competitive remuneration package

Agency’s unique #ThisYearsRule scheme, allowing up to 20-23% of contracted time to be spent on community projects outside of the workplace

Home Working allowance

Well established, friendly remote working environment where you can thrive and develop your skills